Dana Okafor
Hi, I'm moving my number 07700 900123 from Vireo to you. It's been two days and it still says pending.
Dana Okafor
Nora is holding the chat
November 3
Nora
The port was rejected by Vireo: the account PIN didn't match. I've resubmitted it with the PIN you gave me.
Dana Okafor
It says rejected again. I need this number for work tomorrow!
Nora
I'm sorry, it was rejected a second time. I'm bringing in a teammate who can sort this out with Vireo. Your temporary number keeps working meanwhile.
Handoff
Bot handed off · Port rejected twice
Wants: Move 07700 900123 from Vireo before work tomorrow.
- Checked the port: rejected, PIN mismatch
- Resubmitted with the customer's PIN: rejected again
- Kept the temporary number active
telco.port_status: Done
telco.port_submit: Failed
Nora told Dana a person is on the way.